WELCOME TORI, FBCM-DES MOINES

FEBRUARY 2020

We are happy to welcome Tori to the OHARA family in Des Moines, IA. Tori comes to us with a wealth of experience in critical care and medical-surgical care. She is an excellent addition to OHARA’s “Best In Class” case management team. She is looking forward to working with you!

WELCOME KARLA, FBCM- RAPID CITY

FEBRUARY 2020

OHARA welcomes Karla to our team of case managers in the Rapid City, SD area. Karla has significant experience with catastrophic injuries including traumatic brain injuries and spinal cord injuries. She has developed close working relationships with medical providers, not only in Western South Dakota, but throughout the Midwest. Karla excels at connecting critically injured patients to top-notch medical care with the goal of returning them to their highest level of function.

OHARA NAMED BEST IN CLASS

MARCH 2020

You deserve the BEST of the BEST to help you manage your difficult and complex claims. OHARA continues to been named “Best In Class” by a large, national insurance carrier with stringent case management expectations. OHARA is proud to always meet and consistently surpass our customer’s expectations in their monthly performance audits. Experience the impact of working with the “Best In Class”.  Contact OHARA today!

 

Communication, Coordination, and Documentation

“Theresa did an exceptional job of communication, coordination, and documentation.  She was very proactive in her efforts and the documentation regarding her conversations were very clear.  It was easy to follow and I felt as if I was part of the conversations.  This is exactly what our company is looking for.  We are looking for much more than “call to MD”.”

Effective and Timely

“The adjuster could not say enough good things about you and how effective and timely you were with your updates along with your willingness to take on these new files.  Pat, thank you very much for helping us out on these files and going above and beyond to help answer questions the adjuster had!”

Helpful Case Manager

“Thank you for your help and I appreciate your assigning John as my case manager.  He has been most helpful and has sorted out the medical wording on x-rays, CT scans, etc”

Excellent Customer Service

“During this busy time of the  year, I thought I would give kudos to everyone involved in this claim by providing excellent customer service.  For Lisa being persistent and diligent to get to the correct clinic when incorrect clinic information was given by the employee.  In doing so, we were able to prevent an indemnity claim for our employer, as the employee was seeking to have 2 weeks off for a thorax contusion.  Just wanted to give a sincere thanks to everyone as all of you are wonderful people to work with”

OHARA nurses keeping me afloat

“Holy cow are the OHARA nurses keeping me afloat I have been using Amy and I really like her. I wanted you to know how pleased I have been. Jennifer is on a rather difficult claim I have in Fremont and doing great.  And Lori as always is a Rockstar!”